Frequently Asked Questions
Windows：
OS: Win10, 64 bit;
Graphics card: NVIDIA GTX1060;
Video memory: ≥4GB;
Processor: I7-7700H;
Memory: ≥16GB
MAC：
Apple Silicon: M1 Pro or higher (8-core GPU or more)
RAM: 32GB or more
USB: 2.0
OS: macOS Ventura 13 or newer
For technical issues, we recommend contacting our technical support team for assistance. Please use the following link to submit a support ticket: https://support.einstar.com/support/tickets/new.
Alternatively, you can directly email your inquiries to einstar_support@shining3d.com. Our team will be happy to assist you.
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
Regarding the VAT: Please fill in your company name and VAT number on the order page. We will review it within one business day, and if everything is correct, the tax will be refunded to you.
As for invoices: Our invoices will be sent to your email along with the product shipment. If you have any special requests, please contact us within 1-2 business days.
Please check our return/refund/exchange policy .