Return Policy

Thank you for choosing EINSTAR, powered by SHINING 3D. This Return & Exchange Policy is issued by SHINING 3D (referring to SHINING 3D Tech Co., Ltd. and its affiliated companies, including but not limited to SHINING 3D Technology GmbH and SHINING 3D Technology, Inc.). It applies to all products and services offered on our official website www.einstar.com and its regional stores.

We accept return, refund, or exchange requests only for products purchased directly from the following official EINSTAR stores:

By placing an order or initiating a return through any of these platforms, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. Please review the following guidelines carefully to ensure a smooth and timely return or exchange process.

Products under our EINSTAR brand purchased through a 3rd party website or other retailers (Resellers) must be returned in accordance with their respective returns and refunds policy. We will not honor or accept returns for products sold through other purchase channels.

 

Return & Refunds or Exchange Process

    1. Order number

    2. Purchase account email

    3. Model name, quantity, and serial number (on the scanner label)

    4. Reason for return or exchange

    5. Photos of the product and intact packaging

  • Our customer service team will reply with instructions for the next steps.

 

Return 

  • Time Frame

You have 14 business days to return an item from the date you received it.

  • Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include any receipts or proof of purchase.

  • Exemptions

Products that have been used or altered will not be accepted for return or exchange.

 

Refunds

  • Requirements for Refunds

    1. The product and all accessories must show no signs of human damage.

    2. All accessories and parts must be returned to SHINING 3D along with the main product.

    3. Parts and accessories should be securely packaged for return delivery to ensure they remain in good condition and to prevent damage during transportation.

 

  • Refund Time for Returns

    1. We will review your request within 3 business days and email you the result along with next steps.

    2. After receiving our return or exchange confirmation email, please send the product to us within 5 business day to designated location.

    3. After we receive and inspect the returned product, we will issue the refund within 5 business days. You will be notified via email once your refund has been processed.

    4. If you do not receive the refund after 14 business days, please contact einstar_shop@shining3d.com.

 

  •  Replacement Product Timing

After SHINING 3D receives your product replacement request, we will send a replacement product within 7 business days after receiving your product, provided that SHINING 3D has sufficient stock.  You will be notified via email with logistics information.

 

Transaction Fees

We do not charge any transaction fees on orders.


Shipping Fee Responsibility

  • If the return is due to consumer reasons, the consumer is responsible for the shipping fee, which will be based on the courier company chosen.

  • If the return is due to our error (such as receiving damaged or incorrect goods), the consumer will not be responsible for the shipping fee.

  • Please ensure you follow the above requirements during the return process for a smooth refund or replacement experience.

 

Cancellation

  • Customers may request a full refund within 24 hours after placing an order by sending an email to einstar_shop@shining3d.com.  If the cancellation request is submitted within the website's allowed time and before the order is shipped, the cancellation will be processed.  Once the order is canceled, we will handle the request within 3 business days.

  • Orders cannot be canceled after they are shipped.

 

Exchange

Defective or Damaged: If your item is defective or damaged, you can choose to have it replaced with a new one. Please contact us within 14  business days. of receiving a defective or damaged item to initiate an exchange.

 

Return & Exchange Service Limitations

  • A productreturned is with damaged or forged

  • A product does not include all original accessories, attachments, or packaging or any item not in a working/reselling condition, i.e., cracks, dents, or scratches.

  • A product has been installed and activated without manufacturing defect.

  • Submit a return or exchange request beyond 14  business days.

  • The device is not returned in 5 business days after return confirmation email is send by SHINING 3D support team.

 

Contact Us

If you have any questions on how to return your item to us, contact our customer service team at einstar_shop@shining3d.com.