Shipping Policy

Thank you for choosing EINSTAR, powered by SHINING 3D. This Shipping Policy is issued by SHINING 3D (referring to Shining 3D Tech Co., Ltd. and its affiliated companies, including but not limited to Shining 3D Technology GmbH and Shining 3D Technology, Inc.). It applies to all products and services offered on our official website www.einstar.com and its regional stores.

We currently accept and process orders only from the following official EINSTAR stores:

By placing an order through any of these platforms, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. Please review the following information carefully to ensure a smooth and timely delivery experience.


Shipping Regions

Items purchased online must be ordered from the site designated for your region. Each regional store only supports orders and shipping within its respective area:

Shipping region: United States only

Shipping Address (Origin):

Shining 3D Technology, Inc.

2450 Alvarado St, Building #7, San Leandro, California 94577, USA

 

Shipping region: Europe (excluding the United Kingdom)

Shipping Address (Origin):

Shining3D Technology GmbH

Breitwiesenstraße 28, 70565 Stuttgart, Germany

 

Shipping region: United Kingdom only

Shipping Address (Origin):

Shining3D Technology GmbH

Breitwiesenstraße 28, 70565 Stuttgart, Germany

 

Shipping region: All countries not covered by the US, EU, or UK stores

Shipping Address (Origin):

Shining 3D Tech. Co., Ltd.

No. 1398, Xiangbin Road, Wenyan, Xiaoshan, Hangzhou, Zhejiang, China 311258

 

Orders placed outside the supported region of each site will not be processed or shipped.

 

Shipment Processing Time

  • All orders are processed within 1-3 business days.

  • Transit time usually takes 3–7 business days depending on the shipping method and destination.

  • Estimated delivery time ranges from 4–10 business days based on customer location.

  • Deliveries to remote areas may be delayed by 1–3 days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email

  • For pre-sale products, please refer to the product order page for specific shipping timelines.

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking information will be updated within 48 hours.

 

Shipment Carriers

Orders may be shipped from our warehouses in strategic locations globally via our primary shipping carriers, including  DHL, FedEx and UPS or ePacket.

 

Shipping Information

Please ensure that the shipping information you provide is accurate. SHINING 3D is not responsible for any losses due to incorrect shipping information provided by customers.

 

Shipping Cost

  • SHINING 3D ships to many countries worldwide, with shipping times and costs varying by destination.

  • The shipping rate table listed below applies to all Accessories and 3D Scanners products on the website.
Country Fee
USA 0
Germany 0
UK 20-40（€）
Japan 30-50（$）
Australia 45-130（$）
Canada 50-100（$）
Europe (France, etc.) 18-90（€）
Southeast Asia (Singapore, etc.) 25-60（$）
Middle East (UAE, etc.) 45-90（$）
South America (Brazil, etc.) 50-150（$）
Other Regions (not listed above) 50-330（$）

 

VAT, Sales Tax & Customs Duties

  • U.S. Domestic Orders:

    1. SHINING 3D automatically charges and withholds applicable sales tax for orders shipped to California and Florida.

    2. For orders shipped to other U.S. states, the buyer is responsible for any applicable sales or local taxes.

  • International Orders:

    1. For all orders shipped via global.einstar.com and uk.einstar.com, additional charges for customs clearance—such as duties, taxes, and fees—are the responsibility of the recipient.

    2. SHINING 3D has no control over or ability to predict these charges, which vary by country and local regulations.

  • VAT Exemption:

    1. Valid for EU VAT numbers only.

    2. Enter your company name and VAT number on the checkout page OR send your VAT details to our email within 24 hours of placing your order.

    3. We will verify your information and process the VAT refund within 3 business days.

 

Damages

  • If you receive a damaged order, please contact SHINING 3D Support within 3 business days at einstar_shop@shining3d.com.

  • While SHINING 3D is not liable for damages incurred during shipping, we will assist in contacting the shipping carrier to resolve the issue.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

Track Your Order

  • Register and activate an account when you are make a purchase. After the payment is done, you can log in to your account and check "My orders"

  • Contact: einstar_shop@shining3d.com

 

Checking and Signing

  • Once you or your representative signs for the package, it is considered accepted in terms of packaging, quantity, and product.

  • We strongly recommend recording a full unpacking video and checking items against the packing list.

  • If any item is missing or damaged, contact einstar_shop@shining3d.com within 24 hours of receipt for prompt assistance.

 

Shipping Liability Exclusions

  • Delays or delivery failures caused by consignee actions, including but not limited to:

    1. Change of address after shipment

    2. Providing unknown or incorrect address

    3. Providing incorrect contact information

    4. Refusal to accept the delivery

  • Delays caused by force majeure events, including but not limited to:

    1. Disruption of air or ground transportation systems (e.g., weather-related)

    2. Failure of communication systems

    3. Government actions or postal policy changes

    4. Natural disasters (war, earthquakes, typhoons, floods, fires, heavy rain, fog, etc.)

 

After-Sale Service Contact

Email: einstar_shop@shining3d.com